Process isn’t everything, but it’s a start. At Knife and Fox we took time to develop processes amidst the chaos of dysfunction. We don’t develop processes just to make processes, and there’s never a better time to start, than when you’re in the middle of a dysfunctional operation.
Some of you may disagree, who wants to work on something taxing like figuring out a solid process when you’re in the thick of it. You’re already busy and already stressed. However, I have found this to be a great motivator to sparking inspiration for process and change.
Many of our team members who may be affected by a dysfunctional point in a project are usually open to helping me try things out along the way because they know the aim is to make it better. Sometimes it’s a homerun right of the bat. Other times it can take a little trial and error.
By the end of it, it’s important to document and robustly build out the process so it can be followed and replicated later. I find that team members that need to start with the new process on a future project understand the purpose better because there were several team members usually involved in the process development, so it comes from a team more than an individual just creating a process for the sake of doing so.
Good processes need to accomplish the following: